Can you help me with special order products that are not shown on the site?

Absolutely. Our in-house service team has access to thousands of products that can be customized for your special event. Please contact Customer Service at (800) 827-7373 or email us at perfcosupport@perfco.net.


Can I order by telephone?

You can always place an order by telephone during the hours of 8am-5pm (EST) by calling (800) 827-7373.

What are my payment options?

We accept Visa, Mastercard, and American Express.

Will I receive an order confirmation?

Yes. We will send you an email message confirming your order within 24 hours.

How do I check the status of my order?

Please contact Customer Service at (800) 827-7373 or email us at perfcosupport@perfco.net. We will provide you with the anticipated delivery date, tracking numbers and carrier information.

When will my order ship?

Product is stocked in our Chicago distribution center. All orders for stock product will ship within 24 hours.

Do you ship to International Locations?

Yes. We use FedEx Worldwide for International Shipments.

How do you handle backorders?

We will notify you of all backorders and anticipated in-stock dates via email. If product is backordered, we can retain the backorder, substitute product, or cancel the backorder. We will retain the backorder and ship the product when it comes in unless otherwise notified.

How do I return an item?

Please contact Customer Service at (800) 827-7373 or email us at perfcosupport@perfco.net.  We will issue you a return authorization number and provide you with return instructions to ensure your credit is processed quickly. All items are subject to a 15% restocking fee. If the item is defective, the restocking fee will be waived.