Marketing Assistance Program = MAP

How long is the store open?

How do I participate in the Marketing Assistance Program?

Are the Marketing Assistance Program funds available for use?

How are reimbursements handled?

How are receipts for reimbursements handled?

When do reimbursements happen?

Can you help me with special order products that are not shown on the site?

Can I order by telephone?

What are my payment options?

Will I receive an order confirmation?

How do I check the status of my order?

When will my order ship?

Do you ship to International Locations?

How do you handle backorders?

How do I return an item?

What are my payment options?




How long is the store open?
The store is available all year and new items will be continually added to the store.

How do I participate in the Marketing Assistance Program?
ISACA International offers an opt-in period from November to December each year.  Communications will be sent to all Chapter Presidents and Marketing Representatives during that timeframe asking for participation.

Are the Marketing Assistance Program funds available for use? 
Yes, your available Marketing Assistance funds balance will show on your home page. When ordering items on the storefront the payment method will default to your MAP funds.  If you go over your available MAP funds, you will be prompted to put in a credit card at checkout.

How are reimbursements handled?
Once a reimbursement request is made, the MAP funds are immediately put on hold and all reimbursement information is sent to ISACA International for approval. Once approved your reimbursement request will be processed by ISACA International Accounts Payable department and a reimbursement will be issued within 10-15 days.  If the request is NOT approved, the funds will be credited back to your MAP account.
 
How are receipts for reimbursements handled?
Receipts need to be scanned and uploaded as a pdf to the form.  Multiple receipts are OK to upload.

When do reimbursements happen?
Reimbursements will be processed throughout the year as the requests are approved.  Reimbursements will be sent to chapters 10-15 days after they are approved. All reimbursement guidelines are on the reimbursement page.

Can you help me with special order products that are not shown on the site? 
Absolutely. Our in-house service team has access to thousands of products that can be customized for your special event. Please contact Customer Service at 214-553-9785  Ext 1108 or email us at isaca@shamrockcompanies.net.

Can I order by telephone?
You can always place an order by telephone during the hours of 8am-5pm (EST) by calling 214-553-9785  Ext 1108.

What are my payment options?
If you are participating in the Marketing Assistance Program, those funds will be set as your default form of payment.  After, your Marketing Assistance Funds are used or if you are not participating in the program, orders can be paid with Visa, Mastercard, and American Express.

Will I receive an order confirmation?
Yes. We will send you an email message confirming your order within 24 hours. This will detail the items ordered.

How do I check the status of my order?
All shipping confirmations with tracking will be sent to your email.  If you require further assistance, please contact Customer Service at 214-553-9785  Ext 1108 or email us at isaca@shamrockcompanies.net

When will my order ship?
Product is stocked in our Chicago distribution center. All orders for stock product will ship within 24 hours.

Do you ship to International Locations?
Yes. 

How do you handle backorders?
If an item you order is currently unavailable, we will notify you of the backorder. If you have questions regarding your backorder status please contact Customer Service at (800) 873-4611 ext. 218 or email us at isaca@shamrockcompanies.net.

How do I return an item?
Please contact Customer Service at 214-553-9785  Ext 1108 or email us at isaca@shamrockcompanies.net.  We will issue you a return authorization number and provide you with return instructions to insure your credit is processed quickly.

What are my payment options?
When using credit card payment, the transaction on your statement will appear as: (DBA) The shamrock companies 440-899-9510.



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