Can you help me with special order products that are not shown on the site?

Absolutely. Our in-house service team has access to thousands of products that can be customized for your special event. Please contact Customer Service at 419-877-5222 or email us at komatsusales@shamrockcompanies.net.


Can I order by telephone?

You can always place an order by telephone during the hours of 8am-5pm (EST) by calling 419-877-5222.

What are my payment options?

We accept Visa, Mastercard, and American Express.

Will I receive an order confirmation?

Yes. We will send you an email message confirming your order within 24 hours.

How do I check the status of my order?

Please contact Customer Service at 419-877-5222 or email us at komatsusales@shamrockcompanies.net. We will provide you with the anticipated delivery date, tracking numbers and carrier information.

When will my order ship?

Product is stocked in our Chicago distribution center. All orders for stock product will ship within 24 hours.

Do you ship to International Locations?

Yes. .Only on your UPS, Fed Ex, account number or to an forwarder in the US.  Does not apply to Canadian orders.

How do you handle backorders?

We will notify you of all backorders and anticipated in-stock dates via email. If product is backordered, we can retain the backorder, substitute product, or cancel the backorder. We will retain the backorder and ship the product when it comes in unless otherwise notified.

How do I return an item?

Please contact Customer Service at 419-877-5222 or email us at komatsusales@shamrockcompanies.net.  We will provide you with return instructions to insure your credit is processed quickly.

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