Order Processing

All orders will be picked and shipped within 24 hours. If you should have any questions related to the processing of your order, please contact Customer Service at (800) 873-4611 ext. 218753  or email us at komatsusales@shamrockcompanies.net.

Domestic Shipments

We offer two types of shipping: standard and rush delivery.

Standard Delivery
Most purchases are shipped from our Chicago warehouse and scheduled to arrive within five business days of receipt of the order.

Rush Delivery
For an extra charge, we can arrange rush delivery. Next day, second day and 3-day select options are available to you. Rush orders placed by noon are guaranteed to ship the same day. Expedited freight charges will be displayed as you place your order.

International Shipments

We utilize UPS Worldwide® to ship International Shipments. International shipments will ship within 1-2 business days.

Shamrock Companies and its shipping partners are not able to influence local delivery practices. The time it takes to get your order from the local post office to your recipient's address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.

Should you have any questions regarding the progress of your shipment, please contact
Customer Service at (800) 873-4611 ext 218 or email us at komatsusales@shamrockcompanies.net.

Order Tracking

If you should have any questions related to tracking the progress of your, please contact Customer Service at (800) 873-4611 ext. 218 or email us at komatsusales@shamrockcompanies.net.


Backorders

If an item you order is currently unavailable, we will notify you of the backorder and anticipated in-stock date. Depending upon your needs, we can retain the order and ship the product when it comes in, substitute another product, or cancel the item.

Return Policy

We are proud of the company store collection or merchandise and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, we will gladly provide a merchandise refund for your order within 30 days of receipt.

We apply a 15% restocking fee to all items that are returned in sellable condition. If a returned item is deemed defective, the restocking fee will be waived.

Please contact Customer Service at (800) 873-4611 ext. 218 or email us at komatsusales@shamrockcompanies.net, for your return authorization and refund.

Order Payment

We accept Visa, Mastercard, American Express and Discover. Your billing statement will reference The Shamrock Companies as the merchant for this site.

Special Orders

We are happy to assist you with special product requests. Please  visit our logomall at http://shamrock-specialties.logomall.com . Please contact Customer Service at (800) 873-4611 ext. 218 or email us at komatsusales@shamrockcompanies.net.  Our specialists will help you find what you are looking for.