FAQ

If you are looking for status on a MOEN part order, please contact MOEN at 1-800-BUY-MOEN, or click here for Moen product support inquiries.

How do I check the status of my order?
Please contact Customer Service at (419) 877-5222 or by email at sraymond@shamrockcompanies.net. We will provide you with the anticipated delivery date, tracking numbers and carrier information.

Can you help me with special order products that are not shown on the site?
Absolutely. Please contact Customer Service at (419) 877-5222 or by email at sraymond@shamrockcompanies.net.

Can I order by telephone?
You can always place an order by telephone during the hours of 8am-4:30pm (CST) by calling (419) 877-5222.

Will I receive an order confirmation?
Yes. We will send you an email message confirming your order within 24 hours.

When will my order ship?
All orders for stock product will ship within 24 hours.

Do you ship to international locations?
Yes. We use UPS Worldwide for international shipments.

How do you handle backorders?
Real time inventory is displayed on the order page. If you are placing an order for a quantity higher than what is available, you will see a pop up that tells you that we will ship the quantity available and create a backorder until the product is received in stock. If you can’t wait for backordered stock or have a special delivery situation, please contact Customer Service at (419) 877-5222 or by email at sraymond@shamrockcompanies.net to discuss options.

How do I return an item?
Please contact Customer Service at (419) 877-5222 or by email at sraymond@shamrockcompanies.net. We will issue you a return authorization number and provide you with return instructions to ensure your credit is processed quickly.